This combined practice module covers the key concepts of five ITIL practices, namely, Relationship Management, Supplier Management, Service Level Management, Continual Improvement and Information Security Management.
The ITIL 4 Specialist: Collaborate, Assure and Improve combined practice module is for IT professionals aiming to establish good cross-practice collaboration and effective service value streams. The individuals can demonstrate their understanding and application of the key concepts covered in the five ITIL Management Practices at both strategic and operational levels, maximizing value from these practices.
- ITIL® 4 Practitioner: Relationship Management
- ITIL® 4 Practitioner: Supplier Management
- ITIL® 4 Practitioner: Service Level Management
- ITIL® 4 Practitioner: Continual Improvement
- ITIL® 4 Practitioner: Information Security Management
This course will help you to:
• Define the key concepts, principles, value and challenges of ITIL 4’s five management practices
• Ensure stakeholders understand the strategic and operational requirements to co-create value and achieve business goals
• Integrate the practices in the organisation’s value streams
• Understand the interfaces and synergies across these five practices
• Apply metrics and practice success factors to improve performance
• Measure, assess and develop the capability of the various practices covered by using the ITIL Maturity Model.
Practitioner training:
ITIL training courses are run in a variety of formats by accredited training organisations. Use our training search to find a training provider.
Please note: an ITIL 4 Foundation certification is a pre-requisite for studying ITIL 4 Specialist: Collaborate, Assure and Improve
Examination format:
- 60 questions
- Multiple choice
- 39 out of 60 marks required to pass (65%)
- 90 minutes
- Closed book.
