ITIL Foundation (Version 5)
The ITIL Foundation Version 5 certification introduces the key concepts of digital product and service management. It provides a strong understanding of how organizations create value through modern IT service management practices across the entire product and service lifecycle.
This globally recognized certification helps professionals develop the knowledge required to manage digital services, collaborate effectively with stakeholders, and support continual improvement in today’s fast-paced, AI-enabled environments.
What You Will Learn
- Core concepts of digital product and service management
- Value co-creation between service providers and customers
- The four dimensions of service management
- The ITIL Value System and guiding principles
- Product and service lifecycle management
- ITIL management practices and continual improvement
- Value stream mapping and service delivery optimization
Key Benefits
- Globally recognized IT service management certification
- Suitable for professionals at any career stage
- Enhances skills in managing digital products and services
- Opens opportunities for IT service, operations, and management roles
ITIL Foundation (version 5) syllabus
Module 1: Key ITIL Terms and Definitions
- Product and Service Management
- Experience, Strategy and Transformation
- Service Offerings
- Value Co-Creation
- Service Relationships
Module 2: ITIL Four Dimensions of Product and Service Management
- Introduction to the ITIL Four Dimensions
- Internal and External Factors
Module 3: ITIL Product and Service Lifecycle
- Introduction to ITIL Product and Service Lifecycle
- Purpose and Scope of Lifecycle Activities
Module 4: ITIL Value System
- Components of the ITIL Value System
- ITIL Guiding Principles
- Governance
- Value Chain
- Management Practices
- ITIL Continual Improvement Model
Module 5: Value Stream Identification, Mapping and Management
- Key Concepts of Value Streams Mapping and Management
- Application of Value Streams
- Purpose of Value Stream Mapping
Module 6: ITIL and Artificial Intelligence
- Introduction to Artificial Intelligence
- ITIL AI Governance
Module 7: ITIL and Other Frameworks
- ITIL and DevOps
- ITIL and PRINCE2
Exam Details
- 40 multiple-choice questions
- 60 minutes duration
- Closed book exam
- Passing score: 65%
- Exam language: English
Certification Renewal
Keep Your Certification Current
Maintain your certification through PeopleCert Plus membership by logging Continuous Professional Development (CPD) points from everyday professional activities.
Additional Renewal Option
You may also renew your certification by completing another course from the same product suite and successfully passing the related exam before the renewal deadline.
- Certification renewal: Every 3 years
- CPD requirement: 60 CPD points
The ITIL Foundation (Version 5) certification is an excellent starting point for professionals looking to build expertise in modern IT service management and advance their careers in the digital services industry.
