ITIL® Product (Version 5)
ITIL® Product (Version 5) empowers professionals to manage digital products as unified value streams, seamlessly aligning product capabilities, services, and business outcomes across the entire lifecycle. Gain practical, real-world guidance to succeed in complex, AI-driven environments and accelerate your career growth.
Why Choose ITIL® Product (Version 5)?
Demonstrate your ability to design, deliver, manage, and continuously improve digital products from concept to completion, while handling critical responsibilities with confidence. Validate your expertise in digital product and service management, positioning yourself as a top candidate in today’s competitive job market.
Build in-demand skills that enhance your day-to-day performance, support career advancement, and open doors to a wide range of global roles.
What Will You Learn?
Digital Product & Service Integration
Understand how digital products and services work together to deliver value and how to manage them as a cohesive system.
Value Stream Optimization
Learn to identify, map, and enhance value streams to improve flow, eliminate waste, and drive measurable outcomes.
Strategic Product Direction
Align product roadmaps with business strategy through structured discovery, prioritization, and data-driven decisions.
Human-Centered Design
Apply design thinking principles to create scalable, user-focused, resilient, and sustainable digital products.
Resource & Supplier Management
Make informed decisions regarding technology, talent, and suppliers to ensure long-term scalability and resilience.
Build & Quality Integration
Integrate design with development using automation, testing, governance, and effective technical debt management.
Controlled Deployment & Transition
Execute structured, risk-aware product releases with built-in operational readiness and observability.
Reliable Operations & SRE Practices
Leverage Site Reliability Engineering (SRE), monitoring, automation, and performance management to ensure reliability and availability.
AI-Enabled Practices
Incorporate AI-driven approaches into product development and operational workflows.
ITIL Product (Version 5) Syllabus:
Module 1: Digital products and services
- Introduction to digital products and services
- The digital product and service lifecycle management activities
Module 2: Discover
- Key concepts and practices of the ‘discover’ activity
- Steps and outputs of the ‘discover’ activity
- Success factors and metrics of the ‘discover’ activity
Module 3: Design
- Key concepts and practices of the ‘design’ activity
- Steps and outputs of the ‘design’ activity
- Success factors and metrics of the ‘design’ activity
Module 4: Acquire
- Key concepts and practices of the ‘Acquire’ activity
- Steps and outputs of the ‘Acquire’ activity
- Success factors and metrics of the ‘Acquire’ activity
Module 5: Build
- Key concepts and practices of the ‘Build’ activity
- Steps and outputs of the ‘Build’ activity
- Success factors and metrics of the ‘Build’ activity
Module 6: Transition
- Key concepts and practices of the ‘Transition’ activity
- Steps and outputs of the ‘Transition’ activity
- Success factors and metrics of the ‘Transition’ activity
Module 7: Operate
- Key concepts and practices of the ‘ Operate’ activity
- Steps and outputs of the ‘ Operate’ activity
- Success factors and metrics of the ‘ Operate’ activity
Module 8: Deliver
- Key concepts and practices of the ‘ Deliver’ activity
- Steps and outputs of the ‘ Deliver’ activity
- Success factors and metrics of the ‘ Deliver’ activity
Module 9: Support
- Key concepts and practices of the ‘ Support’ activity
- Steps and outputs of the ‘Support’ activity
- Success factors and metrics of the ‘ Support’ activity
Module 10: The ITIL Product and Service Lifecycle
- Managing the end-to-end lifecycle
- ITIL, AI and other frameworks
Exam Details:
Format: Multiple-choice
Questions: 40
Duration: 90 minutes
Mode: Open book
Passing Score: 70%
Language: English
Certification Renewal
Renewal required every 3 years
60 CPD points needed
Maintain your certification through PeopleCert Plus Membership or by completing another course within the same product suite before your renewal deadline.
Certification Requirements
To take this module, you must have: Any ITIL® 4 certification, or ITIL® Foundation (Version 5), or ITIL® Foundation Bridge (Version 5)
