ITIL® Service (Version 5)
ITIL® Service (Version 5) provides the knowledge and skills needed to design, deliver, and manage resilient, high-performing digital services throughout their lifecycle. It offers structured guidance on service relationships, service levels, operational reliability, and continual improvement—helping organizations achieve consistent performance, strong resilience, and measurable customer value.
Why Choose This Certification?
✔ Industry-Recognized Credential
Demonstrate your capability to effectively deliver, manage, and enhance digital services end-to-end, while handling critical service management responsibilities.
✔ Preferred by Employers
Validate your expertise in managing digital products and services, making you a valuable asset in today’s competitive job market.
✔ Expanded Career Opportunities
Gain in-demand skills that support professional growth, improve day-to-day performance, and open doors to global career opportunities.
What Will You Learn?
- Digital Services Fundamentals
Understand key concepts of digital products and services and their role in delivering value. - Service Value Co-Creation
Learn how to collaborate with customers and stakeholders to create value across the service lifecycle. - Experience-Led Service Quality
Apply human-centered design principles to enhance service quality and user experience. - Resilient & Adaptive Services
Build services that are sustainable, flexible, and responsive to change. - Strategy Alignment
Connect service delivery with business strategy to ensure consistent value creation. - Stakeholder-Focused Delivery
Align services with real stakeholder needs to drive meaningful outcomes. - Continual Improvement
Use data-driven approaches to improve performance and reduce inefficiencies. - Governance & Innovation
Understand how governance supports compliance, risk management, and innovation. - AI-Enabled Services
Explore how AI and automation enhance service delivery while maintaining trust and accountability.
ITIL Service (Version 5) Syllabus:
Module 1: Digital products and services
- Introduction to digital products and services
- The digital product and service lifecycle management activities
Module 2: Discover
- Key concepts and practices of the ‘discover’ activity
- Steps and outputs of the ‘discover’ activity
- Success factors and metrics of the ‘discover’ activity
Module 3: Design
- Key concepts and practices of the ‘design’ activity
- Steps and outputs of the ‘design’ activity
- Success factors and metrics of the ‘design’ activity
Module 4: Acquire
- Key concepts and practices of the ‘Acquire’ activity
- Steps and outputs of the ‘Acquire’ activity
- Success factors and metrics of the ‘Acquire’ activity
Module 5: Build
- Key concepts and practices of the ‘Build’ activity
- Steps and outputs of the ‘Build’ activity
- Success factors and metrics of the ‘Build’ activity
Module 6: Transition
- Key concepts and practices of the ‘Transition’ activity
- Steps and outputs of the ‘Transition’ activity
- Success factors and metrics of the ‘Transition’ activity
Module 7: Operate
- Key concepts and practices of the ‘ Operate’ activity
- Steps and outputs of the ‘ Operate’ activity
- Success factors and metrics of the ‘ Operate’ activity
Module 8: Deliver
- Key concepts and practices of the ‘ Deliver’ activity
- Steps and outputs of the ‘ Deliver’ activity
- Success factors and metrics of the ‘ Deliver’ activity
Module 9: Support
- Key concepts and practices of the ‘ Support’ activity
- Steps and outputs of the ‘Support’ activity
- Success factors and metrics of the ‘ Support’ activity
Module 10: The ITIL Product and Service Lifecycle
- Managing the end-to-end lifecycle
- ITIL, AI and other frameworks
Exam Details
- Format: Multiple choice
- Questions: 40
- Duration: 90 minutes
- Mode: Open book
- Passing Score: 70%
- Language: English
Certification Renewal
- Renewal required every 3 years
- 60 CPD points needed
- Option to maintain certification through PeopleCert Plus membership or by completing another module within the same product suite
Certification Requirements
To take this module, you must have:
- Any ITIL 4 certification, or
- ITIL Foundation (Version 5), or
- ITIL Foundation Bridge (Version 5)
