ITIL® Strategy (Version 5)
ITIL® Strategy (Version 5) provides practical guidance for designing, executing, and refining strategies that deliver sustainable value. It enables you to align technology, investments, and operations with business objectives—empowering confident decision-making in complex, AI-driven environments.
Why Choose This Certification?
✔ Industry-Recognized Credential
Demonstrate your ability to define and implement strategies that effectively connect business goals with technology and value creation.
✔ Preferred by Employers
Showcase your expertise in aligning strategic vision with execution, positioning yourself for leadership and high-impact roles.
✔ Expanded Career Opportunities
Develop in-demand capabilities to guide decision-making, lead transformation initiatives, and support long-term organizational success.
What Will You Learn?
- Core Strategy Concepts
Understand essential ITIL principles, practices, and terminology that support effective strategy development and alignment. - Strategy in Digital & AI Environments
Explore how strategies evolve in fast-changing, AI-enabled environments while maintaining clarity and direction. - Strategy Development
Learn structured approaches to observing, analyzing, deciding, and planning outcome-driven strategies. - Strategy Implementation
Discover how to translate strategy into action through planning, execution, reflection, and continuous refinement. - Operating Models & Alignment
Understand how business and operating models enable strategic intent and value delivery. - Decision-Making in Complexity
Build the ability to make informed decisions in uncertain and rapidly changing environments. - Strategic Capabilities & Leadership
Explore how leadership and organizational capabilities drive successful strategy execution. - Governance, Risk & Sustainability
Learn how governance frameworks, risk management, and sustainability contribute to long-term success. - AI Governance in Strategy
Understand how responsible AI governance supports effective and value-driven strategic decisions.
ITIL Strategy (version 5) syllabus:
Module 1: Key ITIL terms and definitions
- Key concepts of ITIL
- Key concepts of ITIL Strategy
- Strategy across the ITIL Four Dimensions
Module 2: The ITIL Strategy Management Model
- Introduction to the ITIL Strategy Management Model
- Strategy development
- Strategy implementation
- Sustainable strategy management
Module 3: Strategic capabilities
- Leadership
- Communication
- Innovation
- AI governance
- Organizational Change Management (OCM)
- Digital ethics
- Complexity thinking
- Portfolio management
- Risk management
- Sustainability
Module 4: ITIL and other frameworks
- ITIL and DevOps
- ITIL and PRINCE2
Exam Details
- Format: Multiple choice
- Questions: 40
- Duration: 90 minutes
- Mode: Open book
- Passing Score: 70%
- Language: English
Certification Renewal
- Renewal required every 3 years
- 60 CPD points needed
- Option to renew via PeopleCert Plus membership or by completing another module within the same product suite
Certification Requirements
To enroll, you must have:
- Any ITIL 4 certification, or
- ITIL Foundation (Version 5), or
- ITIL Foundation Bridge (Version 5)
