ITIL Foundation (Version 5)
Build a solid foundation in digital product and service management with ITIL Foundation Version 5. This certification introduces the essential concepts, principles, and practices required to deliver value throughout the entire product and service lifecycle in today’s dynamic, AI-driven environments.
An Industry-Recognized Certification
Demonstrate your ability to manage digital products and services effectively in fast-paced modern environments. This certification validates your capability to handle critical responsibilities within digital service management.
Employers’ Preferred Credential
Showcase your expertise in managing digital products and services, positioning yourself as a highly desirable candidate in today’s competitive job market.
Unlock New Career Opportunities
Develop in-demand skills that enhance your daily work, accelerate professional growth, and open doors to a wide range of rewarding career opportunities worldwide.
At a Glance
- Ideal starting point for learning ITIL
- Suitable for professionals at any career stage
- Globally recognized certification
- Exam available in English
What Will You Learn?
Digital Product and Service Management Concepts
Gain a clear understanding of modern digital product and service management, including value creation, continual improvement, and lifecycle management.
Value Co-Creation
Learn how value is created collaboratively between service providers, consumers, and stakeholders by balancing outcomes, costs, risks, experiences, and sustainability.
Four Dimensions of Product and Service Management
Explore the four key dimensions that support effective service management:
- Organizations and People
- Value Streams and Processes
- Information and Technology
- Partners and Suppliers
ITIL Value System
Understand the ITIL Value System and how it integrates guiding principles, governance, value chain activities, management practices, and continual improvement.
ITIL Guiding Principles
Learn how to apply ITIL’s guiding principles to improve decision-making, collaboration, and adaptability in real-world digital environments.
Product and Service Lifecycle
Develop knowledge of lifecycle activities—from discovery and design to delivery, operation, and support—and how they work together to deliver value.
ITIL Management Practices
Understand the role of ITIL management practices and how official practice guides help organizations maintain consistent and effective operations.
Continual Improvement
Discover how the continual improvement model supports ongoing organizational development through a structured, step-by-step approach.
Value Stream Mapping and Management
Learn how to identify, map, and manage value streams to enhance visibility, efficiency, and outcomes across digital services.
Skills You Will Gain
Lifecycle Thinking
Adopt a lifecycle approach to decision-making, helping reduce technical debt, maintain service continuity, and ensure team alignment across functions.
Collaborative and Value-Focused Work
Strengthen collaboration across teams while focusing on shared outcomes, transparency, and end-to-end value delivery.
Continuous Improvement Mindset
Build practical capabilities to embed continual improvement into daily work and adapt quickly to changes in modern digital environments.
Trusted by Organizations Worldwide
ITIL provides professionals with a shared language and practical framework for managing digital products and services. These skills are highly valued across industries globally.
ITIL Foundation (version 5) syllabus
Module 1: Key ITIL Terms and Definitions
- Product and Service Management
- Experience, Strategy and Transformation
- Service Offerings
- Value Co-Creation
- Service Relationships
Module 2: ITIL Four Dimensions of Product and Service Management
- Introduction to the ITIL Four Dimensions
- Internal and External Factors
Module 3: ITIL Product and Service Lifecycle
- Introduction to ITIL Product and Service Lifecycle
- Purpose and Scope of Lifecycle Activities
Module 4: ITIL Value System
- Components of the ITIL Value System
- ITIL Guiding Principles
- Governance
- Value Chain
- Management Practices
- ITIL Continual Improvement Model
Module 5: Value Stream Identification, Mapping and Management
- Key Concepts of Value Streams Mapping and Management
- Application of Value Streams
- Purpose of Value Stream Mapping
Module 6: ITIL and Artificial Intelligence
- Introduction to Artificial Intelligence
- ITIL AI Governance
Module 7: ITIL and Other Frameworks
- ITIL and DevOps
- ITIL and PRINCE2
Exam Details
- 40 questions
- Multiple-choice format
- 60 minutes duration
- Closed-book exam
- Passing score: 65%
Exam Language: English
Certification Renewal
Keep Your Certification Current
Maintain your certification through PeopleCert Plus membership by logging Continuous Professional Development (CPD) points from everyday professional activities.
Additional Renewal Option
You may also renew your certification by completing another course from the same product suite and successfully passing the related exam before the renewal deadline.
- Certification renewal: Every 3 years
- CPD requirement: 60 CPD points
Already an ITIL 4 Foundation Holder?
The ITIL Foundation Bridge (Version 5) module offers a faster and cost-effective way to upgrade your certification. It focuses only on the key updates introduced in Version 5, allowing you to earn the new certification without repeating previously covered material.
