Service Management – ITIL® 4

This ITIL® 4 Specialist: High Velocity IT (HVIT) course will help you understand how the digital enterprises and operating models focus on rapid delivery of their products and services while performing in high velocity environments to gain the maximum value. Course Summary for ITIL® 4 Specialist: High Velocity IT (HVIT) This specialist module is for

ITIL 4 DSV covers all types of engagement and interaction between service providers and their customers, users, suppliers and partners. Course Summary for ITIL® 4 Specialist: Drive Stakeholder Value (DSV) Customer is a very important stake holder of all businesses, Value creation through enriched customer experience is the primary objective of most of the organizations

This module covers the ‘core’ service management activities and expands the current scope of ITIL to cover the ‘creation’ of services. Course Summary for ITIL® 4 Specialist: Create, Deliver and Support (CDS) New Business environment needs new ways of working & collaboration…. The speed at which technology is changing, organizations continue to face challenges of

ITIL® is the most widely accepted approach to IT service management in the world. It suggests a holistic approach tomanaging end-to-end services and advocates that IT services are aligned to business needs and support its coreprocesses. Course Summary for ITIL® 4 Foundation The ITIL® 4 Foundation program is a great way to start your ITIL®