This module ensures that accurate and reliable information about the configuration of services and the configuration items that support them is available when and where needed. This includes information on how configuration items are configured and the relationships between them. The ITIL 4 Practitioner: Service Configuration Management practice module is for IT professionals who want […]
The ITIL 4 Practitioner: Release Management practice module is for IT professionals who want to prove and validate their skills in this specific practice area. The individuals can demonstrate their understanding and application of the key concepts, principles, value and challenges of the practice at both strategic and operational levels, maximising value of the Release
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This module helps to maximise the number of successful service and product changes by ensuring that risks have been accurately assessed, authorizing changes to proceed, and managing the change schedule. The ITIL 4 Practitioner: Change Enablement is for IT professionals who want to prove and validate their skills in this specific practice area. The individuals
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This combined practice module covers the key concepts of five ITIL practices, namely, Change Enablement, Deployment Management, Release Management, Service Configuration Management and IT Asset Management. The ITIL 4 Specialist: Plan, Implement and Control combined practice module is for IT professionals aiming to establish good cross-practice collaboration and effective service value streams.The individuals can demonstrate
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This module provides guidance on how to systematically observe services and service components, and record, report and respond to selected changes of state identified as events. The ITIL 4 Practitioner: Monitoring and Event Management practice module is for IT professionals who want to prove and validate their skills in this practice area. This course will help
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This module provides understanding and application of the key concepts, principles, value and challenges of the Service Request Management practice. The ITIL 4 Practitioner: Service Request Management practice module is for IT professionals who want to support the agreed quality of a service by handling all predefined, user-initiated service requests in an effective and user-friendly
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This module provides practical guidance on the processes and activities of the Problem Management practice and their roles in the service value chain, the organisations and people involved in the practice, information and technology supporting the practice, and considerations for partners and suppliers. ITIL® 4 Practitioner: Problem Management The ITIL 4 Practitioner: Problem Management practice
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This module covers general information and the processes and activities of the incident management practice and their roles in the service value chain. The ITIL 4 Practitioner: Incident Management practice module is for IT professionals who are involved in minimising the negative impact of incidents by restoring normal service operation as quickly as possible. This
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This module helps to significantly influence user experience, customer experience, and the overall success of service relationships.This module helps to significantly influence user experience, customer experience, and the overall success of service relationships. The ITIL 4 Practitioner: Service Desk practice module is for IT professionals who want to prove and validate their skills in this
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The ITIL 4 Specialist: Monitor, Support and Fulfil combined practice module is for IT professionals aiming to establish a good cross-practice collaboration and effective service value streams. The individuals can demonstrate their understanding and application of the concepts covered in the five ITIL Management Practices at both strategic and operational levels maximizing value from these
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