ITIL® 4 Foundation is the entry level course for ITIL certification in IT Service Management (ITSM). The training course is designed as an introduction to ITIL® 4 and enables you to understand a new way of looking at IT Service Management through a Service Value System. ITIL® 4 brings IT Service Management up to date by reshaping many established ITSM practices in the wider context of customer experience, value streams, and digital transformation. An important part of the training is to link ITIL to new ways of working, such as Lean, Agile and DevOps.
| Module 1 | E-learning videos |
|---|---|
| Unit 1 | Introduction to the course |
| Unit 2 | Key concepts of service management |
| Unit 3 | The 4 dimensions of service management |
| Unit 4 | The 7 guiding principles |
| Unit 5 | The Service Value System (SVS) |
| Unit 6 | Continual improvement in the SVS |
| Unit 7 | Overview of practices and general management practices |
| Unit 8 | Service management practices – part 1 |
| Unit 9 | Service management practices – part 2 |
| Unit 10 | Service management practices – part 3 |
| Unit 11 | Technical management practices |
| Unit 12 | Incident management quiz |
| Unit 13 | Problem management quiz |
| Module 2 | Practice questions for exam preparation |
| Unit 1 | Concepts of ITIL |
| Unit 2 | The 4 dimensions of service management |
| Unit 3 | General Management Practices |
| Unit 4 | Service Desk |
| Unit 5 | Technical management practices |
| Module 3 | Study Material, Sample papers and mock exams |
| Unit 1 | Study material |
| Unit 2 | ITIL® 4 Foundation sample paper 1 and mock exam |
| Unit 3 | ITIL® 4 Foundation sample paper 2 and mock exam |
| Unit 4 | ITIL 4 Mock Exam Simulation based on Exam Pattern Quiz Questions |
| Module 4 | Miscellaneous |
| Unit 1 | Useful Links |
| Unit 2 | PeopleCert Exam Voucher and ebook |
| Unit 3 | Reference |
| Unit 4 | Special Offer |
| Unit 5 | Letter of Course Attendance is Mandatory |
| Unit 6 | Directory of all courses offered by 1 World Training |
| Unit 7 | Contact your Trainer |
| Unit 8 | Course Evaluation Form |
| Unit 9 | Survey Feedback Form: |
| Unit 10 | Customer Complaint Form |
| Module 5 | Free E-learning Introduction Videos for on ITIL Specialist and Strategist |
| Unit 1 | Introduction to ITIL® 4 CDS Concepts and challenges |
| Unit 2 | Introduction to ITIL® 4 DSV |
| Unit 3 | Introduction to ITIL® 4 HVIT |
| Unit 4 | Introduction to ITIL® 4 DPI |
| Unit 5 | Introduction to ITIL® 4 DITS |
| Unit 6 | Introduction to ITIL® 4 MPT |