SDI Service Desk Manager SDM Certification Training

Module 1 E-Learning Videos
Unit 1 SDM - Introduction  
Unit 2 SDM - L1 - Defining Strategic Requirements  
Unit 3 SDM - L2 - Developing A Strategic Rule  
Unit 4 SDM - L3 - Service Desk Manager Role  
Unit 5 SDM - L4 - Organizational Change And Project Management  
Unit 6 SDM - L5 - Teamwork And Communicational Skills  
Unit 7 SDM - L6 - Staff Recruitment Retention And Development  
Unit 8 SDM - L7 - Management And Leadership  
Unit 9 SDM - L8 - Effective Management Of Resources  
Unit 10 SDM - L9 - An Introduction to IT Service Management  
Unit 11 SDM - L10 - IT Service Management - 1  
Unit 12 SDM - L11 - IT Service Management - 2  
Unit 13 SDM - L12 - Quality Assurance  
Unit 14 SDM - L13 - Management Information And Performance Results  
Unit 15 SDM - Sample Paper 1 (Part 1)  
Unit 16 SDM - Sample Paper 1 (Part 2)  
Unit 17 SDM - Sample Paper 2 (Part 1)  
Unit 18 SDM - Sample Paper 2 (Part 2)  
Module 2 Study Material, Sample papers and mock exams
Unit 1 SDI SDM Study Material  
Unit 2 SDI Service Desk Manager (SDM) Sample Paper 1 and Mock Exam  
Unit 3 SDI Service Desk Manager (SDM) Sample Paper 2 and Mock Exam  
Module 3 Miscellaneous
Unit 1 Letter of Course Attendance is Mandatory