| E-learning videos | - |
| Unit 1 |
Introduction to the course |
| Unit 2 |
Key concepts of service management |
| Unit 3 |
The 4 dimensions of service management |
| Unit 4 |
The 7 guiding principles |
| Unit 5 |
The Service Value System (SVS) |
| Unit 6 |
Continual improvement in the SVS |
| Unit 7 |
Overview of practices and general management practices |
| Unit 8 |
Service management practices – part 1 |
| Unit 9 |
Service management practices – part 2 |
| Unit 10 |
Service management practices – part 3 |
| Unit 11 |
Technical management practices |
| Unit 12 |
Incident management quiz |
| Unit 13 |
Problem management quiz |
| Practice questions for exam preparation | + |
| Unit 1 |
Concepts of ITIL |
| Unit 2 |
The 4 dimensions of service management |
| Unit 3 |
General Management Practices |
| Unit 4 |
Service Desk |
| Unit 5 |
Technical management practices |
| Study Material, Sample papers and mock exams | + |
| Unit 1 |
Study material |
| Unit 2 |
ITIL® 4 Foundation sample paper 1 and mock exam |
| Unit 3 |
ITIL® 4 Foundation sample paper 2 and mock exam |
| Unit 4 |
ITIL 4 Mock Exam Simulation based on Exam Pattern Quiz Questions |
| Miscellaneous | + |
| Unit 1 |
Useful Links |
| Unit 2 |
PeopleCert Exam Voucher and ebook |
| Unit 3 |
Reference |
| Unit 4 |
Special Offer |
| Unit 5 |
Letter of Course Attendance is Mandatory |
| Unit 6 |
Directory of all courses offered by 1 World Training |
| Unit 7 |
Contact your Trainer |
| Unit 8 |
Course Evaluation Form |
| Unit 9 |
Survey Feedback Form: |
| Unit 10 |
Customer Complaint Form |
| Free E-learning Introduction Videos for on ITIL Specialist and Strategist | + |
| Unit 1 |
Introduction to ITIL® 4 CDS Concepts and challenges |
| Unit 2 |
Introduction to ITIL® 4 DSV |
| Unit 3 |
Introduction to ITIL® 4 HVIT |
| Unit 4 |
Introduction to ITIL® 4 DPI |
| Unit 5 |
Introduction to ITIL® 4 DITS |
| Unit 6 |
Introduction to ITIL® 4 MPT |
