| E-learning videos | + |
| Unit 1 |
Introduction to the course |
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| Unit 2 |
Key concepts of service management |
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| Unit 3 |
The 4 dimensions of service management |
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| Unit 4 |
The 7 guiding principles |
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| Unit 5 |
The Service Value System (SVS) |
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| Unit 6 |
Continual improvement in the SVS |
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| Unit 7 |
Overview of practices and general management practices |
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| Unit 8 |
Service management practices – part 1 |
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| Unit 9 |
Service management practices – part 2 |
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| Unit 10 |
Service management practices – part 3 |
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| Unit 11 |
Technical management practices |
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| Unit 12 |
Incident management quiz |
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| Unit 13 |
Problem management quiz |
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| Practice questions for exam preparation | + |
| Unit 1 |
Concepts of ITIL |
|
| Unit 2 |
The 4 dimensions of service management |
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| Unit 3 |
General Management Practices |
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| Unit 4 |
Service Desk |
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| Unit 5 |
Technical management practices |
|
| Study Material, Sample papers and mock exams | + |
| Unit 1 |
Study material |
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| Unit 2 |
ITIL® 4 Foundation sample paper 1 and mock exam |
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| Unit 3 |
ITIL® 4 Foundation sample paper 2 and mock exam |
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| Unit 4 |
ITIL 4 Mock Exam Simulation based on Exam Pattern Quiz Questions |
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| Miscellaneous | + |
| Unit 1 |
Useful Links |
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| Unit 2 |
PeopleCert Exam Voucher and ebook |
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| Unit 3 |
Reference |
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| Unit 4 |
Special Offer |
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| Unit 5 |
Letter of Course Attendance is Mandatory |
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| Unit 6 |
Directory of all courses offered by 1 World Training |
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| Unit 7 |
Contact your Trainer |
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| Unit 8 |
Course Evaluation Form |
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| Unit 9 |
Survey Feedback Form: |
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| Unit 10 |
Customer Complaint Form |
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| Free E-learning Introduction Videos for on ITIL Specialist and Strategist | - |
| Unit 1 |
Introduction to ITIL® 4 CDS Concepts and challenges |
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| Unit 2 |
Introduction to ITIL® 4 DSV |
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| Unit 3 |
Introduction to ITIL® 4 HVIT |
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| Unit 4 |
Introduction to ITIL® 4 DPI |
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| Unit 5 |
Introduction to ITIL® 4 DITS |
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| Unit 6 |
Introduction to ITIL® 4 MPT |
|
