1.2 Service Management Key Concepts

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Module 1

E-learning videos

Unit 1

1.1 ITIL 4 Foundation Training - Introduction

Unit 2

1.2 Service Management Key Concepts

Unit 3

1.3 Four Dimensions of Service Management

Unit 4

1.4 7 ITIL Guiding Principles

Unit 5

1.5 Service Value System (SVS)

Unit 6

1.6 Continual Improvement

Unit 7

1.7 ITIL 4 Practices Overview - Part 1 A

Unit 8

1.8 ITIL 4 General Management Practices – Part 1 B

Unit 9

1.9 Service Management Practices – Part 1 A

Unit 10

1.10 Service Management Practices Continued – Part 1 B

Unit 11

1.11 Service Management Practices – Part 2 – A

Unit 12

1.12 Service Management Practices – Part 2 – B

Unit 13

1.13 Technical Management Practices

Unit 14

1.14 Mock Exams

Module 2

Study Material, Sample papers and mock exams

Unit 1

Study material

Unit 2

ITIL 4 Foundation sample paper 1 Mock Exam

Unit 3

ITIL 4 Foundation sample paper 2 Mock Exam

Module 3

Miscellaneous

Unit 1

Useful links

Unit 2

PeopleCert Exam Voucher and ebook

Unit 3

References

Unit 4

Special Offer

Unit 5

Letter of Course Attendance is Mandatory

Unit 6

Directory of all courses offered by 1 World Training

Unit 7

Contact your Trainer

Unit 8

Survey Feedback Form:

Unit 9

Customer Complaint Form

Module 4

Free E-learning Introduction Videos for on ITIL Specialist and Strategist

Unit 1

Introduction to ITIL 4 CDS Concepts and challenges

Unit 2

Introduction to ITIL 4 DSV

Unit 3

Introduction to ITIL 4 HVIT

Unit 4

Introduction to ITIL 4 DPI

Unit 5

Introduction to ITIL 4 DITS

Unit 6

Introduction to ITIL 4 MPT