1.1 Concepts and challenges

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Module 1

E-learning videos

Unit 1

1.1 Concepts and challenges

Unit 2

1.2 Shift left, resources, measurement and reporting, continual improvementPage

Unit 3

1.3 Value and use of information technology

Unit 4

1.4 Part 1 : Value streams

Unit 5

1.5 Part 2 : Value streams for new service development and user support

Unit 6

1.6 Part 1 : Work prioritization

Unit 7

1.7 Part 2 : Sourcing

Unit 8

1.8 Practices – part 1

Unit 9

1.9 Practices – part 2

Unit 10

1.10 Practices – part 3

Module 2

Study Material, Sample papers and mock exams

Unit 1

ITIL® 4 CDS Course Material

Unit 2

ITIL® 4 CDS Sample Paper 1 and Mock exam

Unit 3

ITIL® 4 CDS Sample Paper 2 and Mock exam

Module 3

Miscellaneous

Unit 1

ITIL® 4 CDS Sample Paper and Rationales

Unit 2

PeopleCert Exam Voucher and eBook

Unit 3

Reference

Unit 4

Special Offers

Unit 5

Letter of Course Attendance is Mandatory

Unit 6

Directory of all courses offered by 1 World Training

Unit 7

Contact your Trainer

Unit 8

Course Evaluation Form

Unit 9

Survey Feedback Form:

Unit 10

Customer Complaint Form