| E-learning videos | + |
| Unit 1 |
1.1 Concepts and challenges |
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| Unit 2 |
1.2 Shift left, resources, measurement and reporting, continual improvementPage |
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| Unit 3 |
1.3 Value and use of information technology |
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| Unit 4 |
1.4 Part 1 : Value streams |
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| Unit 5 |
1.5 Part 2 : Value streams for new service development and user support |
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| Unit 6 |
1.6 Part 1 : Work prioritization |
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| Unit 7 |
1.7 Part 2 : Sourcing |
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| Unit 8 |
1.8 Practices – part 1 |
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| Unit 9 |
1.9 Practices – part 2 |
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| Unit 10 |
1.10 Practices – part 3 |
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| Study Material, Sample papers and mock exams | - |
| Unit 1 |
ITIL® 4 CDS Course Material |
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| Unit 2 |
ITIL® 4 CDS Sample Paper 1 and Mock exam |
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| Unit 3 |
ITIL® 4 CDS Sample Paper 2 and Mock exam |
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| Miscellaneous | + |
| Unit 1 |
ITIL® 4 CDS Sample Paper and Rationales |
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| Unit 2 |
PeopleCert Exam Voucher and eBook |
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| Unit 3 |
Reference |
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| Unit 4 |
Special Offers |
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| Unit 5 |
Letter of Course Attendance is Mandatory |
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| Unit 6 |
Directory of all courses offered by 1 World Training |
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| Unit 7 |
Contact your Trainer |
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| Unit 8 |
Course Evaluation Form |
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| Unit 9 |
Survey Feedback Form: |
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| Unit 10 |
Customer Complaint Form |
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