| E-learning videos | + |
| Unit 1 |
Introduction to ITIL® 4 DSV |
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| Unit 2 |
The customer journey |
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| Unit 3 |
The Explore step – targeting markets and stakeholders |
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| Unit 4 |
The Engage step – fostering stakeholder relationships |
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| Unit 5 |
The Engage step…continued |
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| Unit 6 |
The Offer step – shaping demand and service offerings |
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| Unit 7 |
The Offer step…continued |
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| Unit 8 |
The Agree step – aligning expectations and agree service details |
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| Unit 9 |
The Onboard step – onboard and off-board customers and users |
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| Unit 10 |
The Onboard step…continued |
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| Unit 11 |
The Co-create step – act together to ensure continual value co-creation |
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| Unit 12 |
The Realize step – realize and validate service value |
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| Unit 13 |
The Realize step…continued |
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| Unit 14 |
The Realize step…continued |
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| Study Material, Sample papers and mock exams | - |
| Unit 1 |
Study Material |
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| Unit 2 |
ITIL® 4 DSV sample paper 1 and mock exam |
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| Unit 3 |
ITIL® 4 DSV sample paper 2 and mock exam |
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| Miscellaneous | + |
| Unit 1 |
PeopleCert Exam Voucher and eBook |
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| Unit 2 |
Letter of Course Attendance is Mandatory |
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| Unit 3 |
References |
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| Unit 4 |
Special Offer |
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| Unit 5 |
Directory of all courses offered by 1 World Training |
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| Unit 6 |
Contact your Trainer |
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| Unit 7 |
Course Evaluation Form |
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| Unit 8 |
Survey Feedback Form: |
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| Unit 9 |
Customer Complaint Form |
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