SDM - L11 - IT Service Management - 2

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Module 1

E-Learning Videos

Unit 1

SDM - Introduction

Unit 2

SDM - L1 - Defining Strategic Requirements

Unit 3

SDM - L2 - Developing A Strategic Rule

Unit 4

SDM - L3 - Service Desk Manager Role

Unit 5

SDM - L4 - Organizational Change And Project Management

Unit 6

SDM - L5 - Teamwork And Communicational Skills

Unit 7

SDM - L6 - Staff Recruitment Retention And Development

Unit 8

SDM - L7 - Management And Leadership

Unit 9

SDM - L8 - Effective Management Of Resources

Unit 10

SDM - L9 - An Introduction to IT Service Management

Unit 11

SDM - L10 - IT Service Management - 1

Unit 12

SDM - L11 - IT Service Management - 2

Unit 13

SDM - L12 - Quality Assurance

Unit 14

SDM - L13 - Management Information And Performance Results

Unit 15

SDM - Sample Paper 1 (Part 1)

Unit 16

SDM - Sample Paper 1 (Part 2)

Unit 17

SDM - Sample Paper 2 (Part 1)

Unit 18

SDM - Sample Paper 2 (Part 2)

Module 2

Study Material, Sample papers and mock exams

Unit 1

SDI SDM Study Material

Unit 2

SDI Service Desk Manager (SDM) Sample Paper 1 and Mock Exam

Unit 3

SDI Service Desk Manager (SDM) Sample Paper 2 and Mock Exam

Module 3

Miscellaneous

Unit 1

Letter of Course Attendance is Mandatory