ITIL® 4 Specialist Create Deliver and Support CDS Certification Training

ITIL® 4 Specialist: Create Deliver and Support (CDS) Certification Training

Module 1 E-learning videos
Unit 1 1.1 Concepts and challenges
Unit 2 1.2 Shift left, resources, measurement and reporting, continual improvementPage
Unit 3 1.3 Value and use of information technology
Unit 4 1.4 Part 1 : Value streams
Unit 5 1.5 Part 2 : Value streams for new service development and user support
Unit 6 1.6 Part 1 : Work prioritization
Unit 7 1.7 Part 2 : Sourcing
Unit 8 1.8 Practices – part 1
Unit 9 1.9 Practices – part 2
Unit 10 1.10 Practices – part 3
Module 2 Study Material, Sample papers and mock exams
Unit 1 ITIL® 4 CDS Course Material
Unit 2 ITIL® 4 CDS Sample Paper 1 and Mock exam
Unit 3 ITIL® 4 CDS Sample Paper 2 and Mock exam
Module 3 Miscellaneous
Unit 1 ITIL® 4 CDS Sample Paper and Rationales
Unit 2 PeopleCert Exam Voucher and eBook
Unit 3 Reference
Unit 4 Special Offers
Unit 5 Letter of Course Attendance is Mandatory
Unit 6 Directory of all courses offered by 1 World Training
Unit 7 Contact your Trainer
Unit 8 Course Evaluation Form
Unit 9 Survey Feedback Form:
Unit 10 Customer Complaint Form