direct plan and improve

ITIL® 4 Strategist: Direct Plan and Improve (DPI) Certification Training

Module 1 E-learning videos
Unit 1 Introduction to ITIL® 4 DPI
Unit 2 Concepts of DPI
Unit 3 Scope principles and methods of DPI
Unit 4 Role of GRC
Unit 5 Principles and methods of continual improvement – part 1
Unit 6 Principles and methods of continual improvement – part 2
Unit 7 Principles and methods of continual improvement – part 2 …contd
Unit 8 Principles and methods of communication and OCM
Unit 9 Principles and methods of measurement and reporting in DPI
Unit 10 DPI in value streams and processes – part 1
Unit 11 DPI in value streams and processes – part 2
Unit 12 Practices
Module 2 Study Material, Sample papers and mock exams
Unit 1 Study Material
Unit 2 ITIL® 4 DPI sample paper 1 and mock exam
Unit 3 ITIL® 4 DPI sample paper 2 and mock exam
Module 3 Miscellaneous
Unit 1 PeopleCert Exam Voucher and eBook
Unit 2 References
Unit 3 Special Offers
Unit 4 Letter of Course Attendance is Mandatory
Unit 5 Directory of all courses offered by 1 World Training
Unit 6 Contact your Trainer
Unit 7 Course Evaluation Form
Unit 8 Survey Feedback Form:
Unit 9 Customer Complaint Form