This module focuses on how to ensure that the organisation’s suppliers and their performances are managed appropriately to support the seamless provision of quality products and services. This includes creating an optimised sourcing strategy, as well as closer, more collaborative relationships with key suppliers to uncover and realise new value and reduce the risk of failure.
The ITIL 4 Practitioner: Supplier Management practice module is for IT professionals who want to prove and validate their skills in this specific practice area. The individuals can demonstrate their understanding and application of the key concepts, principles, value and challenges of the practice at both strategic and operational levels, maximising value of the Supplier Management practice in their everyday work.
This course will help you to:
- Ensure the effective use of third-party services by establishing a common approach to sourcing strategy and managing supplier relationships
- Maintain a single point of control on active and planned supplier contracts and services
- Define strategies for the use of suppliers’ and partners’ services, to evaluate and select suppliers, and to ensure that consumed services meet or exceed agreed service levels, the cost of the consumed services is optimal, and associated risks are understood and controlled
- Improve customer satisfaction and loyalty
- Measure, assess and develop the Supplier Management practice capability in their organisation by using the ITIL Maturity Model.
Practitioner training:
ITIL training courses are run in a variety of formats by accredited training organisations. Use our training search to find a training provider.
Please note: an ITIL 4 Foundation certification is a prerequisite for studying Supplier Management.
Examination format:
- 20 questions
- Multiple choice
- 13 out of 20 marks required to pass (65%)
- 30 minutes
- Closed book.
