ITIL® Transformation (Version 5)
ITIL® Transformation (Version 5) provides practical guidance for driving, sustaining, and optimizing change across digital products and services. It equips you with the skills to balance governance, execution, and continuous learning—helping organizations build resilience and deliver measurable value in complex, AI-driven environments.
Why Choose This Certification?
✔ Industry-Recognized Credential
Validate your ability to lead transformation initiatives, enhance performance, and strengthen collaboration and resilience across organizations.
✔ Preferred by Employers
Showcase your expertise in managing change, aligning teams, and delivering successful transformation outcomes, helping you stand out in a competitive market.
✔ Expanded Career Opportunities
Develop the capabilities needed to lead large-scale transformation initiatives and advance into leadership roles.
What Will You Learn?
- Core Transformation Concepts
Understand key ITIL transformation principles, including the relationship between change, value, lifecycle, and the ITIL Value System. - Transformation in Complex Environments
Learn how to navigate transformation across diverse contexts, including complex and unpredictable environments. - ITIL Transformation Model
Explore the structure, stages, and layers of the transformation model across governance, positioning, execution, and learning. - Transformation Approaches & Patterns
Examine how different governance and execution patterns influence transformation strategy and delivery. - Governance Alignment
Understand how governance frameworks enable effective transformation while maintaining flexibility. - Execution & Change Delivery
Develop the ability to implement and manage transformation initiatives across different scenarios. - Measurement & Continuous Learning
Learn how to track progress, assess outcomes, and embed continuous improvement practices. - Tools & Techniques
Apply methods such as value stream mapping, OKRs, and maturity models to support transformation success. - AI & Transformation
Explore how AI capabilities and governance models support adaptive, scalable transformation.
ITIL Transformation (version 5) syllabus:
Module 1: Introduction to ITIL Transformation
- Key concepts of ITIL
- Key concepts of Transformation
Module 2: The ITIL Transformation Model
- Layers, stages, steps, and contextual adaptation in transformation
- End-to-end examples
Module 3: Common patterns for transformation
- Introduction to common patterns for transformation
- Initiation patterns
- Governance patterns
- Execution patterns
Module 4: Measurement, learning, and synthesis
- Tools, methods, and techniques
- Measurement and evidence
- Learning and knowledge transfer
Module 5: ITIL and AI
- Transformation in the AI context
- AI governance
Module 6: ITIL and other frameworks
- ITIL and DevOps
- ITIL and PRINCE2
Exam Details
- Format: Multiple choice
- Questions: 40
- Duration: 90 minutes
- Mode: Open book
- Passing Score: 70%
- Language: English
Certification Renewal
- Renewal required every 3 years
- 60 CPD points needed
- Option to renew through PeopleCert Plus membership or by completing another module within the same product suite
Certification Requirements
To enroll, you must have:
- Any ITIL 4 certification, or
- ITIL Foundation (Version 5), or
- ITIL Foundation Bridge (Version 5)
