| E-learning videos | - |
| Unit 1 |
Introduction to ITIL® 4 DSV |
| Unit 2 |
The customer journey |
| Unit 3 |
The Explore step – targeting markets and stakeholders |
| Unit 4 |
The Engage step – fostering stakeholder relationships |
| Unit 5 |
The Engage step…continued |
| Unit 6 |
The Offer step – shaping demand and service offerings |
| Unit 7 |
The Offer step…continued |
| Unit 8 |
The Agree step – aligning expectations and agree service details |
| Unit 9 |
The Onboard step – onboard and off-board customers and users |
| Unit 10 |
The Onboard step…continued |
| Unit 11 |
The Co-create step – act together to ensure continual value co-creation |
| Unit 12 |
The Realize step – realize and validate service value |
| Unit 13 |
The Realize step…continued |
| Unit 14 |
The Realize step…continued |
| Study Material, Sample papers and mock exams | + |
| Unit 1 |
Study Material |
| Unit 2 |
ITIL® 4 DSV sample paper 1 and mock exam |
| Unit 3 |
ITIL® 4 DSV sample paper 2 and mock exam |
| Miscellaneous | + |
| Unit 1 |
PeopleCert Exam Voucher and eBook |
| Unit 2 |
Letter of Course Attendance is Mandatory |
| Unit 3 |
References |
| Unit 4 |
Special Offer |
| Unit 5 |
Directory of all courses offered by 1 World Training |
| Unit 6 |
Contact your Trainer |
| Unit 7 |
Course Evaluation Form |
| Unit 8 |
Survey Feedback Form: |
| Unit 9 |
Customer Complaint Form |
